Returns & Refunds Policy

1. Definitions and Scope of Application

1.1 Product Definitions

• Digital Products: Electronic content accessible via download, online streaming, or cloud storage, including but not limited to metaphysical course videos, feng shui teaching materials, tarot interpretation guides, talisman drawing tutorials, and e-books.
• Physical Products: Tangible items, including but not limited to feng shui ornaments (e.g., compasses, pixiu, bagua mirrors), crystals, religious books, amulets, ritual supplies (e.g., incense, altar decorations), and metaphysical jewelry (e.g., cinnabar pendants, five-element bracelets).

1.2 Scope of Application

2. Time Limits for Returns and Refunds

2.1 Physical Products

2.2 Digital Products

• Due to the “instantly replicable and non-recoverable” nature of digital products, refunds or returns are generally not accepted once purchased (i.e., payment is completed and access is granted).
• Sole Exception: If technical issues on our end prevent full access (e.g., invalid links, corrupted files, format errors) within 72 hours of purchase, you may request after-sales support (refunds are not guaranteed). Technical issues reported after 72 hours will only receive free technical assistance, not grounds for a refund.

3. Conditions for Returns and Refunds

3.1 Conditions for Returning Physical Products

• The product is unused and undamaged (no scratches, deformation, odors, or other physical changes).
• Original packaging is intact (including boxes, labels, manuals, anti-counterfeiting marks, etc., which must not be torn or altered).
• All accessories are complete (e.g., free gifts, warranty cards, certificates must be returned together).
• A copy of the electronic invoice or order screenshot (for verification purposes) is provided.

3.2 After-Sales Conditions for Digital Products (Within 72 Hours)

• Course videos fail to play (excluding issues caused by the user’s device/network).
• Downloaded files are corrupted or in an incorrect format (inconsistent with the product description).
• Access links are invalid and not repaired by customer service within 24 hours.

4. Return and Refund Process

4.1 Application Steps

• Submit a Request: Send a request via email (support@video-downloads.com) or the online form (www.video-downloads.com/contact), including:
  • Order number, purchase date, and product name.
  • Reason for return/refund (with photo/video evidence: for physical products, include images of the product, packaging, and defects; for digital products, include screenshots of technical issues).
  • Desired solution (refund/exchange/re-issue of access link).
• Review and Response: We will review and respond within 2 business days (approval/rejection/request for additional evidence).
• Return of Physical Products:
  • Upon approval, customer service will provide a return address (limited to specified countries/regions; returns may not be supported in some remote areas).
  • You must ship the product within 5 business days. Shipping costs are borne by you (except for returns due to quality issues, where we will reimburse reasonable shipping fees upon receipt of a shipping receipt).
  • After receiving the return, we will inspect the product within 3 business days. Eligible returns will be processed for refund or exchange.
• Refund Processing:
  • Refunds will be issued via the original payment method (e.g., credit card, PayPal), with processing times typically 3-10 business days (depending on the payment platform and bank).
  • Exchanges will be shipped within 3 business days of confirming receipt of the returned product (if the same item is out of stock, a product of equal value may be substituted).

5. Non-Returnable/Non-Refundable Scenarios

5.1 Digital Products

• Downloaded or accessed for more than 72 hours, or failure to provide evidence of technical issues.
• Inability to use due to user device limitations (e.g., unsupported video formats), network failures, or operational errors.
• Dissatisfaction with course content, viewpoints, or “spiritual effects” (e.g., “no sense of energy enhancement” or “divination results not as expected”).
• Accidental or duplicate purchases made more than 72 hours prior.
• Refund requests after unauthorized sharing/distribution of course content.

5.2 Physical Products

• Beyond the 14-day return period.
• Products that have been used (e.g., crystals that have been cleansed, amulets that have been worn, ritual supplies that have been opened), damaged, or missing accessories/packaging.
• Returns based on personal reasons (e.g., “not as imagined,” “change of beliefs,” “feng shui effects not as expected”).
• Overseas orders that have entered customs clearance (for failed clearance, only re-shipment is supported, not refunds).
• Customized products (e.g., amulets with engraved names, ritual tools made to specific requirements).
• Returns due to incorrect address provided by the user, refusal of delivery, or unclaimed packages; refunds will deduct original and return shipping fees.

5.3 General Scenarios

• Delays, non-delivery, or product damage caused by force majeure (e.g., war, natural disasters, pandemics, changes in customs policies).
• Refund requests for products used for illegal purposes (e.g., superstitious fraud, unlawful rituals).
• Return/refund requests based on falsified evidence (e.g., photoshopped defect images, fabricated technical issues).

6. User Responsibilities and Disclaimer

• Products sold on this site (including digital courses and physical items) fall under the categories of cultural research, spiritual exploration, and folk traditions. They are intended solely for educational, personal interest, or cultural inheritance purposes. No legal effects or real-world outcomes (e.g., “fortune-changing,” “wealth-attracting,” “evil-dispelling”) are guaranteed. Please view them rationally and purchase voluntarily.
• Metaphysical and spiritual content is subjective, with effects varying by individual. Users must assess suitability independently; the store is not liable for any “unmet personal expectations.”
• It is prohibited to use products from this store for professional advice scenarios (e.g., medical treatment, legal guidance, financial decisions). Related responsibilities shall be borne by the user.
• We have made reasonable efforts to ensure accurate product descriptions, but minor differences due to handcrafting (e.g., crystal patterns, ornament details) do not constitute “discrepancies from descriptions.”
• The store is not liable for any direct or indirect consequences arising from the use of its products (e.g., psychological impacts, relationship changes, financial losses).

7. Policy Updates and Governing Law

• This policy may be updated due to business adjustments or changes in laws/regulations. Updated versions will be announced on the website homepage and take effect 7 days after announcement. Continued use of the website constitutes acceptance of the updated policy.
• This policy is governed by the laws of the United Kingdom. In case of disputes, both parties shall first attempt friendly negotiation; if unsuccessful, either party may file a lawsuit with the courts of London, United Kingdom.
• Unspecified matters shall be handled in accordance with international consumer rights protection principles, with priority given to protecting the store’s legitimate rights.

8. Contact Information

• Email: support@video-downloads.com
• Online Form: www.video-downloads.com/contact
• Service Hours: Monday-Friday, 9:00-18:00 (UTC)